Pricing Disputes: How Transparency and Clear Communication Saves Your Reputation
In any service-based sector, even one negative online review can tank sales numbers and end up sinking the ship. In the construction industry, one of the most common causes of complaint or negative review is the feeling of being overcharged. Whether it comes from unspoken costs, surprises on the invoice, or poor expectation setting, the result is always going to be the same: a frustrated client who feels like they didn’t get what they paid for.